Here at The Other Layer Ltd we give you more of what you love if we better understand you and therefore, we capture information about you in order to improve your experience with The Other Layer Community.


The Other Layer Ltd, is the data controller for the purpose of data protection Act 1998 and in this Privacy Policy, we aim to explain clearly what data we collect, why, how we use it and your rights in relation to it.


You must be 18 and over or accompanied by a parent or carer to place an order on our goods.


At The Other Layer Ltd we offer exclusivity and a first come first serve basis on all our collections to those who have signed up via email address and accepted our terms and conditions before we open the site to the rest of the public.

WE DO NOT STORE CREDIT CARD DETAILS AND WE ONLY SHARE CUSTOMER DETAILS WITH THIRD PARTIES IN A SECURE WAY.


The information we collect via this website may include:


Any personal details you type in and submit, such as name, address, email address, etc.

Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website.

Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on our products and offers).

We use Facebook and Instagram retargeting to advertise The Other Layer Ltd across social networks. Facebook and Instagram retargeting will display relevant ads tailored to you based on areas of the website that you have visited, by placing a cookie on your device. This cookie does not give us access to your device. The cookie is used to show us to identify whether an individual has visited a page and if so, show them related advertisements. Facebook and Instagram retargeting allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:


To process your order, to maintain guarantee records and to provide after-sales service. (We may pass your details to another organisation to supply/deliver products or service you have purchased and/to provide after sales.

To carry out security checks (this may involve sharing your details to fraud prevention agencies, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions);

 To comply with legal requirements, we may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us.

We may contact you via email if you have signed up to our email list to inform you of our upcoming collections and drops.

You can ask us to update your personal information by emailing precise details of your request to us at support@theotherlayer.com

You can unsubscribe or ask us not to send any future marketing communications. To do this, simple email us at support@theotherlayer.com

Please ensure you type “NO MARKETING or UNSUBSCRIBE” in the subject line and then in the main text: your full name, full postal address, including postcode and email address.

You can ask us to remove any of your data we may hold in our system by emailing us at contact@theotherlayer.comwith your full name, Full postal address, postcode and email. We will then search our data system files and ensure your data that your have provided us is completely removed and we will send you an email to confirm this. Please ensure you type “REMOVE DATA” in the subject line of your email.We will then suppress your data from all marketing, although we still keep it for processing your order and fulfilling customer service and after sales obligations.

Mobile Terms of Service

The Other Layer

Last updated: May 21, 2024

The The Other Layer mobile message service (the "Service") is operated by The Other Layer (“The Other Layer”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Other Layer’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Other Layer through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with The Other Layer. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to T O L or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Other Layer mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to T O L or email contact@theotherlayer.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.